1. Deepak Dwivedi
Chief Knowledge Officer
Deepak Dwivedi has worked for organizations like Wipro, ICICI One Source, ABN AMRO (ACES), Deloitte, Convergys, Reliance in various capacities.
He was part of the Business Excellence Group at ABN AMRO wherein he conducted and assisted trainings in Six Sigma, ISO 9001:2008, Knowledge Management, Speed Reading, etc.
He was single handedly responsible for Design/Delivery/Audit of setting up the certification course in Knowledge Management for Bank employees.
As a Lead Auditor for ISO 9001:2008 he conducted internal audits for various processes within the bank.He is currently the President of MahaVidhya Foundation.
He takes keen interest in Educational Sector Reforms.
Professional Certifications:
– Six Sigma Green Belt,
Indian Statistical Institute – 2013
– Leadership and Management trainings
Harvard Business School – 2009
– ‘Certified Knowledge Manager’,
International Knowledge Management Institute (USA) – 2007
– Activity Based Costing – Management Development Program,
NMIMS (Mumbai) – 2006
– Six Sigma Green Belt,
Asian Institute of Quality Management – 2005
– Certified Internal Quality Auditor ISO 9001:2008,
STQC Directorate (Mumbai) – 2005
– Lead Auditor ISO 9001:2008,
Det Norske Veritas (DNV) (Europe) – 2006
Soft Skills Training
– Discovering Self for Managerial Excellence –
Management Development Institute (Gurgaon) – 2007
– Certified Neuro-Linguistic Programming (NLP) Practitioner,
CCMC (USA) – 2007
Specific Details:
Trainings:
– Assisted in Six Sigma White Belt and Yellow Belt trainings with coordination for conducting exams/paper correction, generation of certificates, and generation of training related MIS.
– Business Excellence SPOC for contact center and Research production (Preparing process maps, insuring compliance of Call center as per ISO 9001:2008 standard, conducting internal audits, Facilitating during External Certification Audit s with DNV auditing agency.
– Design/Delivery soft innovative trainings to comply with demands of Call center BU Head.
– Design / Delivery / Certification of Knowledge Management trainings for all employees.
Business Excellence
Process Maps:
– Created/revised 2200+ process maps for various Business Units across ABN AMRO (ACES)
– Coordination with Kaizen, 5S, Quality Circles team
Internal Auditor ISO 9001:2008
– Conduct internal audits for Contact Center, Research Production Dept., Equities Dept., Fixed Income Dept., Derivatives Dept., HR Function
– Assisted in all documentation related work during ISO Audits (DCR/NCR)
2. Afreen Aara
Afreen is the Vice President – Process Excellence.
She has completed her White and Yellow Belt training in Six Sigma from IIPE.
She has attended Six Sigma Green Belt Course at Indian Statistical Institute, New Delhi in April 2013.
Afreen is pursuing her MBA and MSc in TQM from SMU.
Kaizen for World 